Since 1999, ING has been providing Australians with access to a selection of flexible, low rate home loans.
With a multinational headquarters in The Netherlands, ING is the world's largest direct savings bank, and it's status as an online-only lender means that they can pass the savings from not having to maintain branches onto customers by way of discounted rates and fee waivers.
Its home loans and transaction accounts have won numerous awards including the Money magazine – Money Minder of the Year, the 2016 Australian Financial Institution of the Year – Non Big 4 and the Non-Major Lender of the Year by The Adviser.
Because ING has no branches for customers to visit directly, their customer service has to make up for it, and it does in spades. You can ring their Customer service centre, as well as use their online bank or mobile app, or you can get in touch through email if you'd prefer.
Australians based in Sydney can also visit the customer service centre in person.
As borrowers can only apply for a loan over the phone or online, it's important to make sure you have all the available information you'll need to apply for a loan. Be sure you have the following available:
- Proof of Identification: Enough to pass the 100 point check, which can include your passport, birth certificate, etc.
- You will need to be able to provide evidence of your financial details when you apply, so make sure you hang on to your tax returns, pay slips, and other financial details.
- You’ll need to agree to a credit check.
- A list of your income against your expenses, which will show the lender a more complete view of your current financial situation as far as incoming and outgoing cash flow is concerned.
- A list of assets and debts - assets include things like existing properties and investments as well as savings, while debts are any open lines of credit or other loans, etc.
- Details about the property you're planning to buy, such as the price of the property and how much you are looking to borrow.
Additionally, anyone looking to refinance will need to provide statements the last six months of their existing loans, and anyone looking for a construction loan will have to provide proof of sale, council approved plans, and building quotes.